Refund policy

Version dated 19 October 2026. This policy applies to catalogue originals, paper prints and canvas prints.

7. Right of withdrawal

7.1 Period and eligible goods

Customers have 14 days to withdraw without giving a reason. The period begins on the day after the goods are received by the customer or their designated recipient. If several goods in one order are delivered separately, the period runs from receipt of the last item. If the deadline falls on a Saturday, Sunday, public holiday or non-working holiday, it extends to the next working day.

This right applies to completed original artworks offered in the catalogue and reproductions selected from the catalogue's standard designs, sizes and finishes. Production after ordering does not, by itself, exclude the right of withdrawal.

The exception in Article L. 221-28(3) of the French Consumer Code applies only to goods genuinely made to the customer's specifications or clearly personalised, such as an artwork created to a personal commission. If such a service is offered, the customer is clearly informed before contracting that no right of withdrawal applies. This exception never removes statutory guarantees.

7.2 Giving notice

Before the withdrawal period expires, the customer may send the form below or any other unambiguous statement of their decision:

Providing the customer's name, order reference and affected products helps processing. The model form is optional. Withdrawal does not require the Seller's prior authorisation.

Customers may also use their order account — withdrawal, returns or cancellation, accessible from the store. Sign in using the email address used for the order, open the order and follow the cancellation or return steps. An email notification confirms receipt of the request. Withdrawal is not conditional on the Seller accepting it. If there is a technical problem or the option is unavailable, email and post remain available within the same period.

7.3 Returning goods

The customer must return the goods without undue delay and no later than 14 days after giving notice. Returns go to the Seller's address in section 1 unless another return address is communicated in good time. Goods must not be sent directly to a Printumo facility without instructions.

Returns of original artworks and reproductions are received at: Guillaume Denoun EI, 9 rue de Pont Salaün, 22660 Trélévern, France.

The customer bears the direct return costs for a change-of-mind withdrawal, unless the Seller has offered to cover them. For goods that cannot normally be returned by post, an estimate of the return cost must be provided before ordering; if that required information was not given, the Seller bears the cost.

Goods should be carefully protected, ideally in the original packaging or equally protective packaging. Original packaging is not a condition of withdrawal. The customer is liable only for diminished value resulting from handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

7.4 Refunds

If the customer withdraws from the entire order, the Seller refunds all payments received, including standard outbound delivery. Any extra cost of a more expensive delivery method expressly chosen by the customer is not refunded. For a partial return, the refund covers the relevant goods and any delivery charges refundable by law.

Refunds are made within 14 days after notice of withdrawal. The Seller may withhold the refund until the goods are received or evidence of their dispatch is provided, whichever occurs first. The same payment method is used unless the customer expressly agrees to another method without fees. A credit note cannot be imposed.

8. Damage, errors and statutory guarantees

For a wrong item, damage or defect, contact the Seller using the details in section 1. The Seller pays the costs necessary to fulfil statutory guarantees. Printumo's or a carrier's internal claim deadlines do not restrict the customer's rights against the Seller.

Statutory guarantees apply to original artworks and reproductions, without prejudice to any commercial guarantee expressly offered. The Seller is liable under the legal guarantee of conformity in Articles L. 217-1 et seq. of the French Consumer Code and the hidden-defects guarantee in Articles 1641–1649 of the French Civil Code.

Statutory guarantee information for goods

The consumer has two years from delivery to invoke the legal guarantee of conformity if a lack of conformity becomes apparent. During that period, the consumer need only establish that the defect exists, not when it arose.

Where a sale contract provides for continuous supply of digital content or a digital service for more than two years, the guarantee applies to that content or service throughout the agreed supply period. During that period the consumer need only prove the lack of conformity, not when it appeared.

Where applicable, the trader must provide any updates necessary to maintain conformity.

The consumer is entitled to repair or replacement within 30 days of the request, free of charge and without major inconvenience.

If the goods are repaired under the guarantee, the original guarantee is extended by six months. If the consumer requests repair but the seller imposes replacement, the guarantee starts again for two years from delivery of the replacement.

The consumer may retain the goods and obtain a price reduction, or end the contract and obtain a full refund on returning the goods, if:

  1. The trader refuses to repair or replace them;
  2. Repair or replacement takes longer than 30 days;
  3. Repair or replacement causes major inconvenience, including where the consumer definitively bears collection costs or installation costs for repaired or replacement goods;
  4. The lack of conformity remains despite the seller's attempted remedy.

A price reduction or termination may also be available immediately if the defect is sufficiently serious, without first requesting repair or replacement. The consumer cannot terminate the contract for a minor defect.

Any period during which the goods are unavailable for repair or replacement suspends the remaining guarantee until conforming goods are delivered.

These rights follow from Articles L. 217-1 to L. 217-32 of the French Consumer Code. A seller who obstructs the guarantee in bad faith may face a civil fine of up to €300,000, which may be increased to 10% of average annual turnover under Article L. 241-5.

The consumer also benefits from the hidden-defects guarantee under Articles 1641–1649 of the French Civil Code for two years after discovering the defect. It provides for a price reduction if the goods are retained, or a full refund if they are returned.

11. Complaints and consumer mediation

Customers may submit complaints by email or post using the Seller's contact details in section 1. If a prior written complaint does not lead to an amicable resolution, the customer may use consumer mediation free of charge under Articles L. 611-1 et seq. of the French Consumer Code.

The Seller has appointed CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris, France. Customers may refer a dispute by post or through www.cm2c.net.

In particular, the mediation request must be submitted within one year of the written complaint to the Seller. Mediation is optional and does not remove the customer's right to bring a claim before a competent court.

Annex — model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. You may instead send any clear statement of your decision.

To Guillaume Denoun EI
9 rue de Pont Salaün, 22660 Trélévern, France
Email: guillaumedenoun@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / supply of the following service (*):

Goods concerned: __________________________________
Order reference (optional): __________________________
Ordered on (*) / received on (*): _____________________
Name of consumer(s): _______________________________
Address of consumer(s): _____________________________
__________________________________________________
Date: _____________________________________________
Signature of consumer(s), only if submitted on paper: __________________________________

(*) Delete as appropriate.

See the terms of sale.