Shipping policy
6. Production, dispatch and delivery
Available destinations, delivery methods and charges are displayed before the order is finally submitted. Reproductions are made to order by Printumo and its partners; original artworks are prepared for dispatch by the Seller.
Original artworks: preparation and handover to the carrier within one week after ordering. Transit time is additional.
Fine art paper and canvas prints: production usually takes 1–2 business days and may take up to 4–5 business days. After production, estimated transit times are generally 2–5 business days to Europe and the United Kingdom, 3–7 business days to the United States and Canada, and 4–8 business days to Australia, where the product and address are served.
These estimates distinguish production from transit. Business days exclude weekends and public holidays. For other destinations offered at checkout, transit depends on the country and production location. Availability varies by medium, size and frame; a country appearing in the country selector does not mean that every product can be delivered there.
The delivery date or period announced before ordering is binding on the Seller. If no date or period is agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded, in accordance with Article L. 216-1 of the French Consumer Code.
An order may arrive in separate parcels. Splitting an order at the Seller's initiative does not result in additional charges beyond the total accepted by the customer. Tracking information is provided when available.
If delivery is late, the customer may require delivery within a reasonable additional period and, if delivery still does not occur, terminate the contract. Immediate termination is possible where the law permits, including if the Seller refuses delivery or an essential delivery date was communicated before ordering. The amounts due are refunded within 14 days after termination.
Risk of loss or damage passes to the customer when they, or a person they designate other than the carrier offered by the Seller, take physical possession of the goods. Special statutory rules apply where the customer independently appoints a carrier not offered by the Seller.
If a parcel appears damaged, customers are encouraged to record specific reservations with the carrier and contact the Seller, with photographs if possible. Not making reservations or providing photographs does not remove statutory guarantees.
Contact and returns
Questions: guillaumedenoun@gmail.com — +33 6 16 88 32 53.
Return address: Guillaume Denoun EI, 9 rue de Pont Salaün, 22660 Trélévern, France. See our return and refund policy.